Alerts

Overview

Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Tuesday, May 27, 2025,from 9 a.m. to 10 a.m. The OneCard system and Transact will be unavailable during this maintenance window. 

Benefit

This upgrade will enhance both the security and reliability of the OneCard and Transact systems.

What to Expect

The SFSU OneCard system and its integrated services will be unavailable during the maintenance window. 

Impacted Integrated Systems: 

• Campus Meal Plans 
• eAccounts 
• Fill Stations 
• Flowbird (Parking Lot Kiosk System) 
• Follett Bookstore System 
• Innosoft Fusion 
• Micros Systems (Cash Registers) 
• OneCard Clipper Integration 
• Online Photo Submission 
• Pinnacle Door Control updates (doors will still function, but no changes can be made to the system) 
• Sequoia Systems (Cash Registers) 
• Sodexo updates 
• StarRez updates 
• Transact Mobile Ordering 
• TruCredential (for ID Card creation) 
• Uniprint
• Verifone V200c POS Devices
• Xerox Machines

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420. 

Overview

The Chancellor's Office has scheduled a maintenance window for the Campus Solutions (CS) 9.2 and Human Resources (HR) 9.0 PeopleSoft platforms. This maintenance will take place on Friday, May 23^rd from 8 p.m. to midnight, during which time the systems will be unavailable. The purpose of this downtime is to apply a maintenance pack upgrade.

Benefit 

• Updates Cal ISIR for the 2025–2026 aid year
• Fixes an error in CSU Advisor Notes, which now allow users to add a note to a student with no existing notes
• Enables multiple users to use the same Run Control ID for various systemwide reporting functions
• Enhances display features for combined classes
• Adds new Management Personnel Plan (MPP) codes for HR’s Workforce Administration module

What Can You Expect

Campus Solutions (CS) and Human Resources (HR) will not be available during the maintenance window. Affected applications include:

 - Accept Admission Offer

- CPaGE Quick Admit

- E-Trac

- Gator Scheduler

Support

If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.

Overview

Information Technology Services (ITS) will apply a critical Oracle patch to the OIMPRD and IRDMPRD databases from Friday, May 16, at 5 p.m. through Saturday, May 17, at 5 p.m. These essential security updates help ensure the protection of our data. During this maintenance window, there will be a brief interruption to all services that connect to the Oracle databases. 

Benefit: 

Upgrading the Oracle OIMPRD and IRDMPRD will enhance security and ensure continued protection of our systems. 

What to Expect

The following applications and services will be unavailable during the maintenance period: 

• Budget AO - Executive Dashboard (Tableau Cloud)
• Division of Student Life (DSL) GatorX DataMart
• Metro College Data Feed to Salesforce Cloud
• Office of Research and Sponsored Programs (ORSP) Data Feed to InfoED Cloud
• Oracle Identity Manager (OIM) Provisioning system
• University Advancement CRM DataMart (BlackBaud Cloud)
• WebFocus reporting services - Dept of IR

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, May 17, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers. 

What Can You Expect

During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will renew the security certificate for the SFSU Domain Controllers, which serve LDAP/LDAPS connections, on Friday May 16, 2025, from 8 p.m. until midnight. This change will impact system services that connect to Active Directory via LDAPS. End users or clients should not experience any connectivity issues with SFSU resources. ITS has coordinated with the service owners to schedule this change.

Benefit:

Secure connection to domain controllers in ad.sfsu.edu requires a certificate. A certificate enables encrypted communication between applications and domain controllers.

What to Expect

End users or clients should not experience any issues with their connectivity to SFSU resources.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call 415-338-1420. 

Overview

Information Technology Services (ITS) will upgrade the Windows Server domain controllers from Saturday, May 5, through Friday, June 20, 2025.

Benefit: Upgraded domain controllers ensures the university databases remain secure and in compliance. 

What to Expect

Upgraded domain controllers ensure that university databases remain secure and compliant.

Support

If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our Virtual Service Desk, or call (415) 338-1420.