ITS Archived Alerts
Overview
Information Technology Services (ITS) will perform scheduled maintenance on the campus network in various buildings to improve network functionality, increase uptime, and enhance overall efficiency.
What to Expect
During the maintenance, each affected building will experience a temporary service interruption affecting both the wired network and Wi-Fi lasting approximately one hour. The work will be carried out in campus buildings as follows:
- Monday, April 14- Student Services & Old Science (6:30 a.m. - 7:30 a.m.)
- Tuesday, April 15- Business & HSS (6:30 a.m. - 7:30 a.m.)
- Wednesday, April 16 - Burk Hall, Ethnic Studies, & Psychology (6:30 a.m. - 7:30 a.m.)
- Thursday, April 17- Student Union (6:30 a.m. - 7:30 a.m.)
- Friday, April 18 - Library (6:30 a.m. - 7:30 a.m.)
Support
If you experience any issues or require assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply monthly Windows security and critical updates on Windows servers on Saturday, April 12, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, April 5, from 4 to 6 p.m., Information Technology Services (ITS) will apply monthly security and critical OS updates on the Linux servers.
Benefit: These updates address security vulnerabilities and enhance the stability of services.
What Can You Expect
During the maintenance window, users may experience a brief service disruption while the system reboots. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
Information Technology Services (ITS) will perform required security maintenance on the San Francisco State University (SFSU) OneCard system, on Friday, March 28, 2025,from 9 a.m. to 11 a.m. The OneCard system and Transact will be unavailable during this maintenance window.
Benefit: This upgrade will enhance both the security and reliability of the OneCard system.
What to Expect
The SFSU OneCard system and its integrated services will be unavailable during the maintenance window.
Impacted Integrated Systems:
- Campus Meal Plans
- eAccounts
- Fill Stations
- Flowbird (Parking Lot Kiosk System)
- Follett Bookstore System
- Innosoft Fusion
- Micros Systems (Cash Registers)
- OneCard Clipper Integration
- Online Photo Submission
- Pinnacle Door Control updates (doors will still function, but no changes can be made to the system)
- Sequoia Systems (Cash Registers)
- Sodexo updates
- StarRez updates
- Transact Mobile Ordering
- TruCredential (for ID Card creation)
- Uniprint
- Verifone V200c POS Devices
- Xerox Machines
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the FPPRD and FWPRD databases from Friday, March 21, at 5 p.m. through Sunday, March 23, at 5 p.m. These essential security updates help protect our data and ensure system integrity. During this maintenance window, there will be a brief interruption to all services connected to the Oracle databases.
Benefit: Upgrading the Oracle FPPRD and FWPRD databases will enhance security and provide continued protection for our systems.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Cash Offset for GL
- CFS Crosswalk
- Change Oracle Account Password
- CSU Accounting Line for GL
- Gator pass
- Independent Contractor for Auxiliary
- Prorate
- Registration Appeal
- Scheduled Jobs for Cashnet
- Short-term loan
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
Information Technology Services (ITS) will apply a critical Oracle patch to the PROD and OBPRD database from Friday, March 21, at 5 p.m. through Saturday, March 22, at 5 p.m. These essential security updates help ensure our data remains protected. During this maintenance window, there will be a brief interruption to all services that connect to the Oracle databases.
Benefit: Upgrading the Oracle PROD and OBPRD will enhance security and ensure continued protection of our systems.
What to Expect
The following applications and services will be unavailable during the maintenance period:
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Data refresh for select OnBase MVs
- Data refresh for HR_INTERFACE object
- Data refresh for OneCard
- Directory Search
- Email Account Services
- Grade Exceptions
- MV refresh for Academic Technology
- MV refresh for Follett Bookstore
- MV refresh for [Web Team (e.g., CR objects)]
- OnBase application
- Password Change / Reset
- Pre-Requisite Roster
- SF State ID Lookup
- Short-Term Loan
- University Calendar
- Zeus Test
Support
If you experience any issues or need assistance outside the maintenance window, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The Chancellor's Office has scheduled a maintenance window for the Campus Solutions (CS) 9.2 PeopleSoft platform. The system will be unavailable on Friday, March 21, from 8:00 p.m. to midnight while a maintenance pack is applied.
Benefit: This update includes two new PeopleSoft views that remove Federal Tax Information (FTI) information.
What to Expect
Campus Solutions (CS) will be unavailable during the maintenance window. Affected applications include:
- Accept Admission Offer
- CPaGE Quick Admit
- Gator Scheduler
Support
If you experience any issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
The San Francisco State University (SFSU) Web Application server will undergo scheduled maintenance on Tuesday, March 18, 2025, from 10:00 p.m. to 10:20 p.m.
What to Expect
During this time, users will be unable to access webapps.sfsu.edu, which provides services including the following:
- 2FA Bypass Code Request
- Academic Senate Voting
- CEL Shopping Cart
- Class Schedule
- Email Account Services
- Grade Exceptions
- Password Reset
- People Directory Search
- Pre-Requisite Roster / Permission Number
- Security Groups Management
- Security Questions Update
- SF State ID lookup
- Short Term Loan
- Select features on SFSU Gateway (Announcements, Class Schedule, Holds, To-Do List, Financial Info, and Admission Status; access to LaunchPad links will not be
impactedaffected) - Select features on the SFSU Mobile App (Upcoming Class, Holds & Alerts, To-Do List)
- University Calendar
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu, visit our virtual service desk, or call 415-338-1420.
Overview
ITS will apply monthly Windows security and critical updates on Windows servers on Saturday, March 15, 2025, from 6 p.m. to midnight. The latest Windows security patches fix vulnerabilities and errors in Windows and associated software, reducing the risk of exploitation by malware or hackers.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while each server reboots. Each server will be unavailable for less than 10 minutes during the maintenance window.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.
Overview
On Saturday, March 8, from 4 to 8 p.m., ITS will apply monthly security and critical OS updates on the Linux servers.
Benefit: The latest Linux updates fix security vulnerabilities and improve the stability of services.
What Can You Expect
During the maintenance window, users may experience a brief loss of service while the system reboots. Each service will be unavailable for approximately ten minutes.
Support
If you experience issues or need assistance, please contact the ITS Service Desk at service@sfsu.edu or 415-338-1420.